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Terms and Conditions

Last updated: 30 September 2026

These Terms and Conditions apply whenever you register, log in or play at M2. Please read them carefully. By opening an account, you confirm that you have read, understood and agree to them.

1. Definitions

  • “We”, “us” and “M2” mean the operator of this website and its services.
  • “You” means the person who registers for or uses an account.
  • “Account” means your personal M2 account, including its wallet and history.
  • “Services” means the website, app, games and related features we provide.
  • “Bonus” means any promotion, rebate, free credit or reward offered to you.

2. Eligibility

You must be at least 18 years old and legally allowed to take part in online gaming where you live. You are responsible for checking the laws that apply to you. We may close any account where we believe these conditions are not met.

3. Your account

  • One account per person. Duplicate accounts may be closed and their balances reviewed.
  • Keep your login details private. You are responsible for activity on your account.
  • The information you provide must be accurate, up to date and in your own name.
  • Tell support straight away if you think someone else has accessed your account.

4. Account verification

We may ask you to confirm your identity, age or payment details at any time, and especially before your first withdrawal or an unusual transaction. Until verification is complete, we may hold withdrawals or limit certain features. If you do not provide the information requested, or the details do not match your account, we may suspend or close the account.

5. Payments

  • Top-ups and withdrawals must use bank or e-wallet accounts in your own name.
  • All transactions are in Malaysian ringgit (MYR).
  • There are no M2 fees on standard transactions. Your bank or wallet provider may apply its own charges.
  • If a payment is credited to your account by mistake, we may correct it.
  • Your account is not a bank account and does not earn interest.

6. Bonuses

Each promotion has its own terms, which form part of these terms. Please read them before you claim an offer. Bonuses may carry turnover requirements that must be completed before a withdrawal.

Bonus abuse

Bonus abuse is not allowed. This includes using multiple accounts to claim the same offer, working with others to claim bonuses, using betting patterns designed only to clear turnover without real risk, or any other attempt to misuse a promotion. Where we find bonus abuse, we may remove the bonus and related winnings, restrict future offers or close the account.

7. Fair play

Using bots or automated software, exploiting software errors, colluding with other players or otherwise trying to gain an unfair advantage is not allowed. Game results are final and are recorded by each provider's system. If a game malfunctions, affected bets and payouts may be cancelled.

8. Responsible gaming

We offer tools such as deposit limits, session reminders, cooling-off and self-exclusion. You can find out more on our responsible gaming page. Once self-exclusion is in place, it cannot be reversed early.

9. Intellectual property

The site, app, logos, text, graphics and software are owned by us or our licensors, and games belong to their respective providers. You may use them only for personal, non-commercial play. You may not copy, change, distribute or reverse-engineer any part of the Services without written permission.

10. Limitation of liability

We provide the Services “as is” and cannot guarantee they will always be available or error-free. To the extent allowed by law, we are not liable for indirect or consequential losses, or for losses caused by internet outages, device problems, third-party services or events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

11. Dormant accounts

If you do not log in or make a transaction for an extended period, your account may be marked as dormant. We will try to contact you using the details on your account before taking any action. You can reactivate a dormant account by contacting support, subject to verification.

12. Suspension and closure

We may suspend or close accounts that break these terms, or where we suspect fraud or underage play. You can close your account at any time through support. On closure, any remaining valid balance will be handled in line with these terms, after any required verification.

13. Complaints

If you are unhappy with any part of our service, contact support through the official WhatsApp or Telegram channels listed on the site. Please give your username, the date and time of the issue and as much detail as you can. We will look into it and reply as soon as possible. Support is available 24/7 in English, Bahasa Malaysia and Mandarin.

14. Changes

We may update these terms. The date at the top of this page shows when they last changed. Continuing to use the Services after a change means you accept the updated terms.