Responsible Gaming

Last updated: 30 September 2026

Online gaming is entertainment, not a way to make money. Most people play for fun and stay in control, but it is easy for spending or time to creep up without noticing. These tools and tips help keep gaming enjoyable.

Tools in your account

Deposit limits: cap how much you can top up per day, week or month.
Session reminders: a pop-up that tells you how long you've been playing.
Cooling-off: pause your account for 24 hours up to several weeks.
Self-exclusion: close your account for six months or longer. It can't be reopened early.

How to set a limit

Log in to your account on the website or app.
Open your account settings and look for the responsible gaming section.
Choose the tool you want, such as a deposit limit or session reminder.
Pick the amount or time period and confirm.

If you can't find the setting, or you would like cooling-off or self-exclusion, contact our support team on WhatsApp or Telegram and they will set it up for you. Set your limit when you are calm and clear-headed, not in the middle of a session, and think carefully before asking to raise it.

Healthy habits

Decide on a budget before you start, and stop when it's gone.
Set a time limit, too, and use session reminders to stick to it.
Never borrow money to play or try to win back losses.
Take regular breaks and don't play when stressed, upset or after drinking.
Keep gaming separate from money you need for bills, rent and savings.
Balance gaming with other activities, family and friends.
Treat any winnings as a bonus, not income.

Self-assessment: questions to ask yourself

Answer these honestly. There is no score, but if you answer “yes” to several of them, it may be time to take a break or talk to someone.

Do you often spend more money or time gaming than you planned?
Have you borrowed money, or sold something, to play?
Do you go back to try to win back money you have lost?
Have you hidden your gaming from family or friends?
Do you feel restless, anxious or irritable when you can't play?
Has gaming affected your work, studies, sleep or relationships?
Do you play to escape problems or to cope with low moods?
Have you tried to cut down and found it hard?

Warning signs

Spending more than you meant to, hiding your play from family, chasing losses, or feeling anxious when you can't play are all signs it may be time to take a break. Acting early, with a limit or a cooling-off period, is much easier than dealing with problems later.

Help for family and friends

If you are worried about someone close to you, you are not alone, and your support can make a real difference.

Choose a calm moment to talk, and focus on how you feel rather than blaming them.
Listen without judgement and encourage them to use limits or self-exclusion.
Avoid lending money or paying off gaming debts, as this can make things harder in the long run.
Protect your own finances, for example by keeping separate accounts.
Look after yourself, too. Counselling services can support family members as well as players.

Blocking software

If you want extra protection alongside self-exclusion, blocking software and device settings can make gaming sites harder to reach:

Install a website-blocking or content-filtering app on your phone and computer.
Use the built-in screen time or parental control settings on iPhone and Android to restrict sites and apps.
Ask your internet provider or router settings about family-safe filtering.
Delete gaming apps and home-screen shortcuts from your devices.

These tools work best when someone you trust holds the password.

Getting help

Talk to someone you trust, contact our support team to set limits or self-exclude, or reach out to a free, confidential counselling service in Malaysia such as the Befrienders (KL) helpline. Our support team is available 24/7 on WhatsApp and Telegram in English, Bahasa Malaysia and Mandarin, and will treat your request in confidence.

Under 18s

M2 is for adults only. We check ages and close accounts belonging to anyone under 18. Parents and guardians can use device-level parental controls to block gaming sites, keep login details private and supervise the apps children install.