Privacy Policy
Last updated: 30 September 2026
This Privacy Policy explains what personal information we collect when you visit or use M2, why we collect it, how we keep it safe and the choices you have. By creating an account or using the site, you agree to the practices described here. If you do not agree, please do not use the service.
What we collect
We only collect the information we need to run your account, keep it secure and meet our obligations.
- Account details: username, mobile number and the name on your payment account.
- Verification details: information you provide when we need to confirm your identity or age, for example before a first withdrawal.
- Transaction records: top-ups, withdrawals, bonus activity and game history.
- Communications: messages you send to our support team on WhatsApp or Telegram, and our replies.
- Technical data: device type, operating system, browser, IP address and login times, used for security and to keep the site working properly.
How we use it
- To create and secure your account and process your top-ups and withdrawals
- To confirm that you are 18 or over and that payment accounts are in your own name
- To prevent fraud, duplicate accounts, bonus abuse and underage play
- To answer your support requests and resolve complaints
- To support responsible gaming tools such as deposit limits, cooling-off and self-exclusion
- To improve the site, fix technical problems and understand which features are used
- To send promotional messages, only if you have opted in
Sharing
We share data only where it is needed to run your account or where we are required to do so:
- Payment providers: banks, FPX, DuitNow and e-wallet services such as Touch 'n Go eWallet and GrabPay, so they can process your payments.
- Game providers: the studios whose games you play receive the limited information needed to run each game session and record results.
- Service partners: trusted suppliers who help us with hosting, security, messaging and analytics, under obligations to protect your data.
- Legal requests: authorities or other parties where the law requires it, or where it is needed to prevent fraud or protect our users.
We never sell your personal information.
Cookies
Cookies are small files stored on your device. We use:
- Essential cookies to keep you signed in, remember your language and protect your session. The site cannot work properly without them.
- Analytics cookies (optional) to understand how visitors use the site so we can improve it.
You can block or delete optional cookies in your browser settings. Blocking essential cookies may stop you from logging in.
Security
All data is sent over an encrypted TLS connection, and access to personal information is restricted to staff who need it for their work. We offer optional two-factor authentication and send one-time passwords (OTPs) by SMS or WhatsApp for extra protection.
You also play a part. Keep your password private, use a screen lock on your devices and never share your OTP. Our staff will never ask you for your password or OTP. No online system can be guaranteed to be completely secure, so please contact support straight away if you think your account has been accessed without your permission.
Data retention
We keep personal information only for as long as we need it for the purposes in this policy. Account and transaction records are generally kept while your account is open and for a reasonable period after it closes, so that we can deal with queries, prevent fraud, honour self-exclusion requests and meet record-keeping duties. When information is no longer needed, we delete it or make it anonymous.
Children
M2 is for adults aged 18 and over only. We do not knowingly collect information from anyone under 18. If we find that an account belongs to someone under 18, we will close it and remove the related personal information unless we need to keep it to prevent further access. If you believe a minor has registered, please tell our support team.
Third-party links
The site may link to other websites and services, such as payment pages, game providers, messaging apps and support organisations. Those services have their own privacy policies, and we are not responsible for how they handle your information. Please review their policies before sharing data with them.
Your choices
- Access: ask support for a copy of the personal information we hold about you.
- Correction: ask us to fix details that are wrong or out of date.
- Marketing: opt out of promotional messages at any time.
- Account closure: ask us to close your account. Some records may be kept for the reasons described under data retention.
We may ask you to confirm your identity before acting on a request, to protect your account.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed. If we make significant changes, we will let you know through the site or by message.
Contact us
If you have questions about this policy or how your data is handled, contact our support team through the official WhatsApp or Telegram channels listed on the site. Support is available 24/7 in English, Bahasa Malaysia and Mandarin.